Privacy Policy
We process your personal data, which fall under the following categories:
Account data: First name, last name, billing address.
Contact data: Email address, phone number (if provided).
Contract and booking data: Information about the chosen service (e.g., Heart Wall session,
trial offer), booked appointments, and status of session packages (10-session blocks).
Payment data: Chosen payment method, payment status, transaction IDs, and invoice details
(processing is done via external payment providers).
Usage and metadata: IP address, time of access to the booking system, browser type, and
information from functional cookies (to ensure the booking process).
Voluntary information: Information you may provide in the “Notes” field during booking
(e.g., regarding your concerns).
Lawfulness and Purposes of Processing
1. Fulfillment of contractual obligations (Art. 6 para. 1 lit. b GDPR):
We process your data for the following purposes to fulfill our contracts with you or to carry
out pre-contractual measures:
Appointment management: Providing and handling online appointment bookings for individual sessions and trial offersContract processing: Sale and management of session packages (10-session blocks) and execution of Heart Wall packages.
Customer management: Maintaining a customer account to view booked appointments and remaining credits.
Payment processing: Automated billing of services via online payment providers (Stripe/PayPal) and issuing legally compliant invoices.
Communication: Sending automated booking confirmations and appointment reminders.
1.Compliance with legal obligations (Art. 6 para. 1 lit. c GDPR):
We process data received from you due to a legal obligation, namely to fulfill statutory
retention requirements under the Austrian Federal Fiscal Code (BAO) and the Commercial
Code (UGB).
2.Legitimate interests (Art. 6 para. 1 lit. f GDPR):
We process data about you based on our legitimate interests or those of a third party, for the
purpose of ensuring IT security, defending against cyberattacks, and providing a flawless
online booking function.
3. Consent (Art. 6 para. 1 lit. a and Art. 9 para. 2 lit. a GDPR):
If you voluntarily provide us with information (e.g., regarding your concerns in the “Notes”
field), we process this based on your consent by submitting the form. You can revoke this
consent at any time by emailing daniela@emotionalefreiheit.at. Revocation means that we
will no longer process your data for this purpose from that point onward.
Data Retention
We store your data for the duration of the ongoing business relationship. After termination, invoice
data is stored for 7 years due to tax retention obligations.
Data Sharing
We engage processors for data processing.
Your data is shared with the following recipients:
1.All-Inkl.com (Neue Medien Münnich), Germany, as hosting provider (data stored on their
servers).
2. Stripe Payments Europe Ltd. and/or PayPal (Europe) for online payment processing.
3.Tax advisor to fulfill our tax obligations.
Your data may be processed, at least in part, outside the EU or EEA, specifically in the USA (by
payment providers Stripe and/or PayPal). The adequate level of protection results from an adequacy
decision by the European Commission according to Art. 45 GDPR (EU-U.S. Data Privacy Framework).
Data Subject Rights
No automated decision-making or profiling takes place.
You can contact us at:
Daniela Cerny
Grellgasse 14/1/8
1210 Vienna
daniela@emotionalefreiheit.eu
+43 676 6134355
Our data protection officer: A data protection officer is not legally required and has not been
appointed.
