YogaEngel e.U.

Owner: Daniela Cerny

Address: Grellgasse 14/1/8, 1210 Vienna, Austria

1.0 Scope

1.1. These Terms and Conditions apply to all contracts between Daniela Cerny (hereinafter referred to as the “Provider”) and her clients (hereinafter referred to as the “Client”) who use consulting and energy work services.

1.2. By booking or using the services, the Client acknowledges these Terms and Conditions as binding.

1.3. Deviating or supplementary agreements require written confirmation by the Provider.

2.0 Description of Services

2.1. The Provider offers services in the field of energetic consulting and support using Emotionscode®, Bodycode®, and Beliefcode®.

2.2. These services do not constitute medical diagnosis, treatment, or therapy and do not replace a visit to a physician or psychotherapeutic treatment.

2.3. The Provider does not guarantee success and makes no promises of healing. Results are individual and depend on the Client’s willingness and cooperation.

3.0 Prices and Payment

3.1. Prices are final and include the statutory VAT exemption according to § 6 para. 1 Z 27 UStG (small business regulation).

3.2. Payment is to be made in advance through the booking system.

4.0 Appointments, Booking, Cancellation, and Rescheduling

4.1. Appointments can only be made through the booking system. A booking becomes effective only when the Client’s payment has been successfully completed. After successful payment, the Client automatically receives a booking confirmation email from the system. The contract becomes binding with this confirmation.

4.2. After successful booking, the Client receives a confirmation email with a link through which they can conveniently cancel or reschedule their appointment without a customer login. The Client must note that free cancellations or rescheduling are only possible up to 24 hours before the agreed appointment. For later cancellations or no-shows, the full fee is payable by the Client.

5.0 Liability and Warranty

5.1. The Provider is liable only for damages caused by gross negligence or intent.

5.2. No liability is assumed for indirect or consequential damages.

5.3. Warranty claims are excluded as far as legally permissible.

6.0 Data Protection and Confidentiality

6.1. The Provider commits to treating all personal data confidentially and processing it only within the scope of legal regulations.

6.2. The Client has the right to access, correct, delete, and object to their data.

6.3. Further details are regulated in the Privacy Policy on the website.

7.0 Right of Withdrawal

7.1. Clients have a 14-day right of withdrawal, provided the service has not yet begun.

7.2. By booking and using the first session within the withdrawal period, the right of withdrawal for this session expires.

7.3. Unused sessions from packages (e.g., 10-session blocks) can be returned within the withdrawal period; used sessions are charged at the individual session rate.

8.0 Force Majeure

8.1. In cases of force majeure, both parties are entitled to withdraw from the contract.

8.2. Services already rendered are to be remunerated.

9.0 Final Provisions

9.1. Should individual provisions be invalid, the validity of the remaining provisions remains unaffected.

9.2. Amendments and supplements require written form.

9.3. Austrian law applies. The place of jurisdiction is Vienna.